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Agentic AI as a Strategic Capability in Service Economies: Evidence From Banking and Tourism "Agentic Artificial Intelligence"
Author: Issa Hassan Affiliation: ISB Academy Dubai Published in U7Y Journal, Vol. 3, No. 1, 2025 DOI: https://doi.org/10.65326/u7y566743 © 2025 U7Y Journal | Licensed under CC BY 4.0 Abstract Agentic artificial intelligence—systems that can perceive context, reason with memory, call external tools, and act toward goals with varying degrees of autonomy—has rapidly moved from experimental demos to production roadmaps in service economies. This article reframes agentic AI not
11 min read
The Historical Evolution of Hospitality: From Sacred Obligation to Global Service Industry
Author: L. Garcia Affiliation: Independent Researcher Received 1 March 2024; Revised 15 April 2024; Accepted 1 May 2024; Available online 1 June 2024; Version of Record 1 June 2024. Abstract The history of hospitality reflects far more than the development of lodging and food services. It reveals how societies have understood mobility, exchange, protection, status, and human relationships across time. From ancient inns in Mesopotamia to contemporary digitally mediated accommo
13 min read
Strategic Transformation in Hotel and Restaurant Management in 2024: Technology Integration, Sustainability Imperatives, and Resilient Service Models
Author: Daniel Martin Affiliation: Independent Researcher Received 8 March 2024; Revised 18 April 2024; Accepted 8 May 2024; Available online 26 May 2024; Version of Record 26 May 2024. Abstract The hotel and restaurant sector entered 2024 under conditions of accelerated strategic change. Following a prolonged recovery period after the pandemic, hospitality organizations continue to operate within an environment shaped by geopolitical uncertainty, inflationary pressure, lab
16 min read
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